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Remover

2,590 kr 1,990 kr Sale
Tax included. Shipping calculated at checkout.
Product Details

This product dissolves the bonder from your eyelash extension.

This product prevents further damage to the natural lashes and gently but surely dissolves the bonder so that you can safely and easily remove your extensions whenever you want to.

It comes in 5 ml bottles and the consistency is medium thick oily-like. It is easy to use it does not irritate the eyes and is gentle on the skin.

Why You'll Love it
How To

Please check here

Delivery

We ship worldwide with a few exceptions! Click here for more information about shipping and delivery.

Product information

RETURNS

Our policy lasts 15 days.
If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return 
Your item must be
*unused and
*in the same condition that you received it in
*and a void sticker can not have been opened.
*It must also be in the original packaging.

Several types of goods are exempt from being returned. 
Additional non-returnable items:
* Gift cards
* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at divaprolash@divaprolash.is

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at divaprolash@divaprolash.is and send your item to:
Gorilla Vöruhús
Blikastaðavegur 2-6,
112 Reykjavík
Iceland.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

How to return your product: 
Please email us at divaprolash@divaprolash.is  with your order number & reason for your return.

To return your product, you should mail your product to:
Gorilla Vöruhús
Blikastaðavegur 2-6,
112 Reykjavík
Iceland.

Make sure the package is marked with your name and order number.  
There are two options to return your order: 
  • Come to us in the warehouse:
    • The warehouse is open to return orders only from 8-15.30 every business days. 
    • Make sure your order is marked with your name and order number. 
  • Ship the order back to us:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

F.A.Q.

They appreciate cut and details, things that aren't so obvious.

What payment methods can I use?

We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.

Can I purchase items with another currency?

Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.

Can I make changes to my order after it’s been placed?

We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.

Do you offer e-gift cards for international customers?

E-gift cards are only available to customers shipping within the U.S.

How To Return My Items?

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.