Lindsý
Product Details
Why You'll Love it
How To
Please check here
Delivery
We ship worldwide with a few exceptions! Click here for more information about shipping and delivery.
Upplýsingar um vöru
Our policy lasts 15 days.
To be eligible for a return
Several types of goods are exempt from being returned.
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at divaprolash@divaprolash.is
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at divaprolash@divaprolash.is and send your item to:
Gorilla Vöruhús
Blikastaðavegur 2-6,
112 Reykjavík
Iceland.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
How to return your product:
Please email us at divaprolash@divaprolash.is with your order number & reason for your return.
To return your product, you should mail your product to:
Gorilla Vöruhús
Blikastaðavegur 2-6,
112 Reykjavík
Iceland.
Make sure the package is marked with your name and order number.
There are two options to return your order:
- Come to us in the warehouse:
- The warehouse is open to return orders only from 8-15.30 every business days.
- Make sure your order is marked with your name and order number.
- Ship the order back to us:
- Create the shipment in this link: https://delivery.dropp.is/voruskil/gorilla/
- After you have created your shipping at Dropp you can check their drop off places to drop the parcel there: https://www.dropp.is/afhendingarstadir
- The cost to ship with drop is 750 ISK.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To clean your extension use a the brush that comes with the eyelash shampoo Sparklý Clean .
Or if you do not have that at hand, the next best thing is to mix baby shampoo with water - dampen cotton bud and wash the area around the eyes as well as the lashes.
Attention. Do not use oily products since that will dissolve the extension.
The best way is to gently rub the lash line to make sure that there is no makeup, debris, or any other irritant left around the eye.
Just gently rub the area around the eye to make sure that everything is clean.
It is vital and important to clean the lash line so that there will be no build-up of harmful bacteria that can cause the eye rim to swell.
Algengar spurningar
Hvaða greiðslumáta get ég notað?
Við bjóðum upp á 35 mismunandi greiðslumáta þar á meðal helstu þjónustuveitur eins og Mastercard, Visa, PayPal, American Express og Diners auk margra mismunandi staðbundinna greiðslumáta þar á meðal Klarna, iDEAL, AliPay, Sofort, giropay og margt fleira.
Get ég keypt vörur með öðrum gjaldmiðli?
Já, þú getur valið gjaldmiðil út frá persónulegum óskum þínum. Þegar þú velur landið þitt í landavalinu efst til hægri á vefsíðunni eða ert farið beint í útgáfu lands þíns af vefsíðunni muntu sjá verð skráð í svæðisgjaldmiðlinum.
Get ég gert breytingar á pöntuninni minni eftir að hún hefur verið sett?
Við gerum allt sem við getum til að framkvæma pantanir fljótt og því miður getum við ekki uppfært eftir pöntun. Þessar breytingar fela í sér að fjarlægja eða bæta við vörum og/eða breyta afhendingarheimilisfangi. Ef mistök hafa verið gerð með pöntunarupplýsingarnar þínar er fljótlegast að búa til nýja pöntun með réttum upplýsingum og láta þá þjónustudeild okkar vita.
Býður þú upp á rafræn gjafakort fyrir alþjóðlega viðskiptavini?
Rafræn gjafakort eru aðeins í boði fyrir viðskiptavini sem senda innan Bandaríkjanna
Hvernig set ég upp áskriftarpöntun?
Við munum afhenda þér vörur eins fljótt og auðið er. Pantanir eru venjulega sendar á milli 1-3 dögum frá dagsetningu pöntunar. Vinsamlegast hafðu samband við okkur þjónustudeild okkar ef sending þín hefur ekki borist innan þeirra dagsetninga sem lýst er.
Hvernig á að skila hlutunum mínum?
Við bjóðum ekki upp á ókeypis skil til viðskiptavina erlendis. Þú þarft því að standa straum af öllum kostnaði við að skila hlutum til okkar sjálfur. Við ráðleggjum þér að merkja pakkann þinn sem „skilavöru“ til að forðast frekari tolla. Mundu: Við mælum eindregið með því að þú skilir öllum hlutum í gegnum skráða rekjanlega þjónustu og fáir og geymir sönnun fyrir færslu þar sem við tökum ekki ábyrgð á hlutum sem ekki berast okkur.