RETURNS

Our policy lasts 15 days.

If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return 

Your item must be

*unused and

*in the same condition that you received it in

*and a void sticker can not have been opened.

*It must also be in the original packaging.

Several types of goods are exempt from being returned. 
Additional non-returnable items:
* Gift cards
* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at divaprolash@divaprolash.is

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at divaprolash@divaprolash.is and send your item to:
Gorilla Vöruhús
Blikastaðavegur 2-6,
112 Reykjavík
Iceland.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

How to return your product: 
Please email us at divaprolash@divaprolash.is  with your order number & reason for your return.

To return your product, you should mail your product to:
Gorilla Vöruhús
Blikastaðavegur 2-6,
112 Reykjavík
Iceland.

Make sure the package is marked with your name and order number.  
There are two options to return your order: 

• Come to us in the warehouse:
• The warehouse is open to return orders only from 8-15.30 every business days. 
• Make sure your order is marked with your name and order number. 
• Ship the order back to us:
• Create the shipment in this link:  https://delivery.dropp.is/voruskil/gorilla/
• After you have created your shipping at Dropp you can check their drop off places to drop the parcel there:  https://www.dropp.is/afhendingarstadir
• The cost to ship with drop is 750 ISK.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.